Services

Map of the monument area

On the façade of the Entrance Pavilion there is a map with the itinerary of the visit, and close to it, three bronze models which analyze the Alhambra.

• The Alhambra and the Islamic City of Granada.
• Historic Evolution of the Alhambra.
• Palace city in the Alhambra and its surroundings.

Visitor information 

At the information points located at the Entrance Pavilion, Parking Cabin, Carlos V square, access to the Nasrid Palaces, Service Pavillion (near Puerta del Vino) and in Calle Real, we will provide you with information about schedules, itineraries, access, services...

Telephone for Information and Public Visits: 958 027 971

Audio guide

In the Entrance Pavilion (next to the ticket office) and Palace of Charles V. Available in Spanish, Gallego, Catalán, Euskera, English, French, Italian, German, Dutch and Portuguese.

Sign Language Guide

In the Entrance Pavilion (next to the ticket office). Available in Spanish and English. Free.

Gift and bookshop

• In the entrance pavilion (Tlf: 958 22 82 44)
• Palace of Charles V (Palacio de Carlos V) (Tlf: 958 22 58 50)
• Calle Reyes Católicos nº 40 (Tlf: 958 22 78 46).  This store is situated in the center of Granada.

Tour for people with disabilities

There is a modified itinerary in the Nasrid Palaces and Generalife and in zones in which it is possible. Wheelchairs are provided for the tours.

Parking

Open with 24 hour surveillance.

Restrooms

During your visit keep in mind that due to the characteristics of the Monument, you will only find restrooms in the following places:

• Entrance pavilion (adapted for the disabled).
• Pavilion of Services, next to the Gate of Wine (Puerta del Vino). Adapted for the disabled.
• Low gardens of the Generalife.
• Sultana’s Court (Patio de la Sultana) in the Generalife.

Mailboxes

Entrance Pavilion.

Cloakroom

Backpacks, large bags and baby strollers should be left in the cloakroom in the Access Pavilion (Ticket office) or in the Pavilion of Services, next to the Gate of Wine (Puerta del Vino).

In addition to these official left-luggage offices, other left-luggage services are available in the centre of Granada and next to the Alhambra.

First Aid

Attended by the health personnel of the Spanish Red Cross. Pavilion of Services, next to the Gate of Wine (Puerta del Vino).

Food and drink vending machines

• Entrance pavilion.
• Pavilion of Services next to the Gate of Wine (Puerta del Vino).
• Alhambra parking

Lost property

Information available in any of the entrance gates.

Baby carriers

Remember that you may not access the monument with a baby stroller. The Alhambra offers a free service for safekeeping of strollers and the loan of porta-baby backpacks (maximum 12 kilograms). You may request one at the cloakroom at the Gate of Wine (Puerta del Vino).

You can find the location of these services on our interactive map.

Source: Council of the Alhambra and the Generalife